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Frequently Asked Questions

ACCOUNT SET UP

HOW DO I SET UP AN ACCOUNT ?

Complete the sign up form. We'll send you an email and you simply click on a link to confirm your email address.

CAN I REGISTER MORE THAN ONE PERSON PER EMAIL ADDRESS/ACCOUNT ?

Unfortunately, due to the potentially sensitive nature of the information, each account is specific to one customer. Each person will require a separate email address to register for our website.

CAN I USE THE SAME EMAIL ADDRESS FOR DIFFERENT ACCOUNTS ?

Each account must have its own unique email address. Notification of your account will be emailed to you, therefore maintaining patient confidentiality. Only one email address can be registered to each account.

WHAT CAN I DO IF I FORGET MY PASSWORD ?

To reset your password, Please enter the email address for your account. A verification code will be sent to you. Once you have received the verification code, you will be able to choose a new password for your account.

WHAT CAN I DO IF I FORGET MY USERNAME ?

If you forget your username, it’s okay! You can quickly recover it. Click Forgot username? on login page, and enter the e-mail address associated with your account. We will send your username to you by e-mail.

CAN MY DETAILS BE CHANGED ON MY ACCOUNT ?

Yes, You can update details such as, billing and delivery addresses, saved payment methods, phone no., password and account preferences from our Edit Account section.

PHARMACY SERVICES

WHY CHOOSE Medslane.com FOR MY PHARMACY NEEDS ?

Founded in 2012, MedsLane is an International leader in providing prescription medications. Our highly-trained staff members are experts who understand the unique needs of patients with complex conditions. These include Cancer, Arthritis, HIV, Hepatitis, Diabetes and many other conditions. We know these conditions can take a toll on patients both physically and emotionally. That’s why we’re dedicated to providing support that can help address these issues. We also maintain the highest standards of quality and patient safety, so that you can feel confident about taking any medication you receive from our facilities.

WHAT COUNTRIES DO YOU DELIVER TO ?

Except India, We deliver to almost all countries including Australia, Belarus, Bosnia and Herzegovina, Bulgaria, Cambodia, Chile, China, Costa Rica, Ecuador, Egypt, Fiji, Guatemala, Hong Kong, Hungary, Indonesia, Italy, Japan, Kenya, Libya, Liberia, Luxembourg, Malaysia, Morocco, New Zealand, Nigeria, Oman, Pakistan, Peru, Philippines, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States, Venezuela, Vietnam, Zimbabwe etc.

HOW ARE YOU ENSURING MY PRIVACY ?

Medslane.com is committed to preserving your medical and personal privacy. All data we shall receive is legally protected under doctor-patient privilege laws. Our online ordering system is using latest Secured Encryption Technologies and all personal and credit card information will be submitted using high levels of technical security with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.

WILL YOU BE OFFERING OTHER PRODUCTS IN THE FUTURE ?

If you need a product which is not mentioned at our site, you can let us know of the product you are interested in and we will try our best to add it to our list as soon as possible.

I HAVE SPECIFIC QUESTIONS THAR ARE NOT MENTIONED HERE. HOW CAN I GET HELP?

You call us at +91-9958550955 or email us your query at Info@medslane.com

GENERIC DRUGS

WHAT ARE GENERIC MEDICATIONS ?

A generic drug is the same as a brand-name drug in : dosage, strength, safety, quality, the way it works, the way it is taken and the way it should be used.

ARE GENERIC MEDICATIONS AS SAFE AS BRAND-NAME MEDICATIONS ?

Yes. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.

DO GENERIC MEDICINES TAKE LONGER TO WORK IN THE BODY ?

No. Generic medications work in the same way and in the same amount of time as brand-name medicines.

DOES EVERY BRAND NAME MEDICATION HAVE A GENERIC EQUIVALENT ?

No. New brand name medicines have a patent when they are first made. Most drug patents are protected for several years. The patent protects the company that originally made the drug. The patent does not allow another drug company to make and sell the drug. When the patent expires, other drug companies can start selling the generic version of the drug after it has been tested and approved by the FDA.

WHAT ARE THE DIFFERENCES BETWEEN GENERIC AND BRAND MEDICATIONS ?

Generics and brand equivalent drugs contain the same active ingredients, but they may be different in the following ways: Shape, Size, Color, Markings and scores, Cost

WHAT IS THE BEST SOURCE OF INFORMATION ABOUT GENERIC MEDICINES ?

Talk to your doctor or pharmacist for more information about generic drugs.
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